Returns & Exchanges Policy

First of all, we hate that it didn't work out for you but good news: we accept returns within 14 days of your purchase. 

The details: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in any original packaging.

To complete your return, you must return your items to the address below within 14 days from the day you received your package. Please write your order # on the outside of the package.

Return Address:
JacksonsRunaway - Return Order

1120 E Twiggs St., Ste #135, Tampa, FL 33602 

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, or is damaged for reasons not due to our error. 
  • Any item that is returned more than 14 days after delivery

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days.

Late or missing refunds (if applicable)

    • If you haven’t received a refund yet, first check your bank account again. 
    • Then, contact your credit card company, it may take some time before your refund is officially posted. 
    • Next, contact your bank. There is often some processing time before a refund is posted. 
    • If you have done all of this and you still have not received your refund yet, please contact us at Hello@jacksonsrunaway.com.

Price Adjustments

  • Price adjustments for items purchased and were further reduced can only be made within 48 hours of when the order was placed.
  • We will refund the price difference in the form of a store credit only.
  • The store credit will be issued in the form of a JacksonsRunaway Gift Card with an expiration of 24 months from the original transaction date.
  • This policy excludes the following: Markdown to Clearance items, Items sold as Daily or Weekly deals, Items added and/or placed on a bundle package, and/or Final Sale items.

 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges
We do not accept exchanges at this time.

Shipping
To return your product, you must mail your product to 1120 E Twiggs St., Ste #135, Tampa, FL 33602. We recommend USPS Priority Mail for a low cost, insured shipping option.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.